No Operating Manual
A podcast about building healthcare companies when there’s no clear path and no one tells you what comes next.
Each episode features candid conversations with founders and operators working at the earliest stages, where decisions are made with incomplete information and roles are undefined. The focus is on the real work: what you learn, what you have to unlearn, and what it actually takes to make healthcare companies function in the real world.
No Operating Manual is a podcast about building healthcare companies when there’s no clear path and no one tells you what comes next. Each episode features candid conversations with founders and operators working at the earliest stages, where decisions are made with incomplete information and roles are undefined. The focus is on the real work: what you learn, what you have to unlearn, and what it actually takes to make healthcare companies function in the real world. When Hafeezah Muhammad’s son experienced a mental health crisis and she couldn’t find care because he was on Medicaid, she didn’t just navigate the system — she decided to rebuild it. In this episode, Hafeezah shares how she left a senior executive career to found Backpack Healthcare, a multi-state pediatric mental health clinic that serves children and families who are too often left behind. She opens up about the steep learning curve of going from corporate leader to solo founder, how she’s using AI to reduce clinician burnout (not replace therapists), and why she believes the first billion-dollar Medicaid business hasn’t been built yet, but will be. A candid conversation about mission-driven entrepreneurship.
